Many organizations are using technology to improve their operations as well as improve cybersecurity and engage customers. However, implementing technology for efficient business management requires more than simply purchasing or adopting new tools. It is important to integrate them into the overall business strategy of your business.
The process of establishing and implementing a successful technology strategy requires many departments and people and the most effective strategy depends on what you’re trying to achieve. For example, a centralized team could utilize Microsoft Dynamics to consolidate its ERP program and CRM platform into an all-in-one program. This suite of Software-as-a-Service programs enables businesses to better serve customers, automate processes and increase productivity.
All parties involved must be on the same page for a technology implementation to be successful. This includes top management as well as ultimate users. It is challenging to sell an idea to these groups because they all have different views and expectations. A good implementation manager can recognize these differences and has plans for each of them in advance.
To overcome the opposition from opinions leaders, managers should place the new idea in the hands of those who can serve as credible role models (not particularly skilled or poor in their training). Anyone who is hesitant about the idea will see how it can be easily adapted and start to believe in its potential. Another strategy is to get the top management to take quick symbolic action to show their support for the innovation. It may be as simple as a memo or a speech, but it sends an affirmation that the company is determined to embrace the new idea.